1. Data Controller

Commercial Name: KUSIWAY
Holder: Pamela Arroyo Cartagena
Holder’s NIF: 55513601L
Professional Address: C. Cuba 11, 29738 Málaga, Spain
Contact Email: legal@kusiway.com
Contact Phone: +34 685826600

2. Principles and Purpose of Data Processing

In processing your personal data, the Holder will apply the following principles which comply with the requirements of the new European data protection regulation (GDPR). At KUSIWAY, we value and respect your privacy. We are committed to protecting your personal data and being transparent about how we collect, use, and share it.

3. What Types of Data Do We Collect?

To provide you with a better experience and ensure the proper functioning of our services, we collect the following types of data:
• Identity and contact information: Name, surname, email address, phone number, and shipping address.
• Payment and transaction information: Payment data provided by external payment processors, such as purchase and billing details.
• Technical information: IP address, browser type and version, operating system, language settings, and data on how you interact with our website.
• Marketing and preferences information: Details about your subscriptions to our communications, purchased products, order history, country of residence, and language preferences.
All this information helps us personalize your experience, process your orders, and offer you relevant content. You can manage or update your preferences at any time.

4. How Do We Collect Your Data?

• When you make a purchase on our Website.
• When you subscribe to our newsletter.
• Through cookies and similar technologies while browsing our Website.
Your information may also be automatically collected during visits to our website, including information about your devices and the browser used. This information is collected through the use of cookies and similar technologies. For more information about cookies, please refer to our Cookie Policy. We do not use your data for profiling or automated decision-making.

5. What Do We Use Your Data For?

• Process Your Orders: Manage the purchase and delivery of products.
• Communication: Inform you about the status of your orders and respond to your inquiries.
• Marketing: Send you promotions and news, provided you have given us your consent.
• Provide customer service and support, manage returns and warranty claims.
• All forms of fraud detection and prevention.
• Improve our website and thus the customer experience.

6. Legal Basis for Processing

We process your personal data based on:
• Performance of a Contract: To manage your purchases.
• Consent: To send you commercial communications.
• Legal Obligations: To comply with applicable legal requirements.
• Legitimate Interest: Collection of personal information to offer you the best possible customer experience.
• Operational requirements necessary for internal processes.
• Fulfillment of your requirements in relation to our services and products.
• Fraud prevention.
• Exclusively our own internal marketing, research, and product development.

7. Sharing Data with Third Parties

At KUSIWAY, we do not sell or will not sell your personal data to third parties. Our commitment is to maintain your trust, so we only share your information when it is strictly necessary to provide you with our services.
We share your data only with the following categories of companies:
• Affiliated companies and strategic partners: to ensure compliance with the purchase agreement and optimize internal processes.
• Payment providers and banks: who securely process the payments for your orders.
• Transportation and logistics companies: to ensure the delivery of your purchases to the address you specify.
• Technology service providers: such as hosting platforms, web analytics, email, and customer service tools, which help us manage our business efficiently.
• Marketing and research agencies: that allow us to improve communication with our customers and offer you a better shopping experience.
• Legal authorities and government agencies: when the law requires us to provide certain information.
Any data shared with third parties will be handled under strict security and confidentiality measures. Additionally, we ensure that these providers only use your information for the exact purposes we have defined in our contractual agreements with them.

8. Your Rights

You have the right to:
• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request the deletion of your data when it is no longer necessary.
• Object to the processing of your data for certain purposes.
To exercise these rights, contact us at the email provided for this purpose in the responsible section.

9. Security

We take all appropriate physical, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or to reduce the risk of data loss in compliance with our legal obligations. We require all third parties to respect the security of your personal data and to handle it in accordance with our instructions and the law.

10. Updates to Our Privacy Policy

We may need to update our Privacy Notice. The latest version of the Privacy Notice will always be available on our website, so you can access it and be informed of any updates or changes at any time.

Summary of Our Privacy Policy at KUSIWAY

• We use your data only to provide you with the best service and improve your shopping experience.
• The security of your information is our top priority; we implement measures to prevent unauthorized access, modifications, or improper disclosures.
• We are committed to being transparent and explaining clearly how we use your data.
• You decide how we communicate with you and can manage your preferences at any time.
• If the data is not essential to our processes, we delete it, avoiding storing unnecessary information in our system.